Shipping policy
The Shipping Methods:
| Shipping Method | Shipping Fee | Delivery Period |
|---|---|---|
|
Standard Delivery: West Malaysia |
Free Shipping on order above RM100 RM11 Shipping fees on order below RM100 |
3 - 5 business days |
|
Standard Delivery: East Malaysia (Sabah) |
Free Shipping on order above RM100 RM13 Shipping fees on order below RM100 |
3 - 7 business days |
|
Standard Delivery: East Malaysia (Sarawak) |
Free Shipping on order above RM100 RM12 Shipping fees on order below RM100 |
3 - 7 business days |
STANDARD DELIVERY - Period for Reference only.
We strive to deliver your purchased products in shortest time possible. All orders are in process as soon as the transaction is confirmed. All orders will deliver by our dedicated courier service, Monday – Friday, excluding weekend and public holidays.
STANDARD DELIVERY - Process and Lead Time
- Delivery will take up to 3-7 business days from date of purchase.
- Orders placed on Friday after 3PM and over the weekend will be processed on Monday and will be delivered out on Tuesday by our dedicated courier service, excluding public holidays.
- Delivery is not available for addresses with P.O. Boxes.
STANDARD DELIVERY - Order Tracking and Delivery Status
- Once your orders have been picked up by our logistic partners, tracking codes would be available and you can then track the delivery status of your local orders via the DOMESTIC (Malaysia):
Standard Delivery: Tracking Methods
| Shipping Methods | Tracking Methods |
|---|---|
| West Malaysia: DHL ecommerce |
Track Here |
| East Malaysia: GDex |
Track Here |
In rare cases, there may be unexpected service delay such as severe weather, natural disasters, transport accident, unscheduled events, and etc.
Please contact our customer service by info@tisserand-my.com or phone +6(03)-7809 6623, Monday to Friday (excluding Public Holidays) from 9.30am – 5.30pm for assistance.
Multiple Addresses Delivery
We are currently only able to deliver to one delivery address per order. If you'd like to deliver to multiple addresses, please place a separate order for each unique address.
Do you ship internationally?
No.